Guest Instructions

COVID-19 Policy:

Please comply with the local government restrictions including social distance and not traveling from restricted areas. We offer free cancellation due to reasons of COVID-19. 

Check in:

We will send you a mobile text message with key instructions or key safe code on the arrival day. Check in time is 3pm onwards. We will make every effort to prepare the room and make it completely ready for our guest before their arrival. When arriving at the car park. Please park your car in the car park, and follow the room sign to your room. 

Parking:

Due to limited parking space, only one car is allowed per cottage/suite unless it has additional bedroom. Reception will provide parking instruction on the day of check in. Additional car park must be arranged by reception before arrival. Parking on a space which does not belongs to your room without permit may attract $50 penalty.

Early check in:

We would like to provide as much convenience to our guest as possible. However early check in is depend on whether there are guests stay in the room the day before your arrival. We cannot guarantee the early check in until the arrival day, however we can help you to drop luggage or personal belongings while the housekeeper is cleaning and preparing your room. The cleaning and preparing process could take up to 2 hours.

Pets:

To minimise the impact to other guests and reduce the concern of allergy and hygiene, pets are not allowed in any of our premises.

WIFI access:

We have free wifi access for guest with name "ArnicaViews", password is "welcome8". The WiFi internet speed can be impacted by the nature of surrounding forrest and NBN service status.

 

Direction to the room:

 

Arnica Suite: from the car park, follow the sign to the Arnica Suite and walk up the steps straight ahead of you (through the garden) it’s the suite straight ahead on left

Arnica Views Suite: from the car park, follow the sign to the Arnica Views and walk up the steps straight ahead of you (through the garden) it’s the suite straight ahead on right

Sunset Suite: from the car park, follow the sign to the Sunset and walk up the steps straight ahead of you. Turn left up the second set of steps, follow the pavers, walk up the stairs to the right and onto the balcony.

Barn Cottage: from the car park, follow the sign to the Barn. It is an independent cottage facing the car park behind a timber porch.

Arnica Manor: Just follow the sign as you can see from the car part. It is on the right side of the main building. Please park the car in front of your room.
Arnica Loft: Just follow the sign as you can see from the car part. It is on the left side of the main building.

Coorabell Cottage: If you arrive late at the reception door, grab the torch if dark and simply follow the sign post behind you. The path curves around to the left and leads you directly to Coorabell.